FAQ

Homies is a pet-care community marketplace. Pet owners can request care for their pets, and other members can offer to help. Bookings are paid for using tokens rather than cash, keeping everything simple and inside the platform.

Click Sign up, enter your email and a password, then complete your profile. Once your profile is set up you can add your pets, browse requests, and start booking or offering care.

Go to your dashboard and open Pets → Add a pet. Enter your pet's name, type, breed, age and a photo. You can add as many pets as you like and edit them at any time.

Tokens are the platform's internal credit used to book pet-care services. Instead of paying providers in cash, you spend tokens, and providers earn tokens for the care they give. Tokens have no cash value and can't be exchanged for money.

• You receive a small signup bonus of tokens when you join.
• You can buy tokens from the Buy Tokens page.
• You earn tokens by providing care to other members.

The token cost is calculated automatically from the service and the dates you select — roughly one token per day of care. The exact amount is always shown before you confirm a request, so there are no surprises.

When you submit a request, the required tokens are reserved (held) from your balance while the booking is active. They're released to the care provider only after the service is marked complete and confirmed.

Yes. If a request is cancelled or a proposal is declined before the service is completed, the held tokens are refunded to your balance in line with our cancellation rules.

No. Tokens are non-cash, non-transferable credit used only within the platform. They can't be redeemed for money or sent to other members outside of bookings.

From your dashboard choose Create a request, select the pet(s) and the dates, and submit. Members can then send you offers/proposals, which you can accept to confirm the booking.

Browse open requests and send a proposal on any that suit you. If the owner accepts, the booking is confirmed and the tokens are held until you complete the service.

Once you finish a booking and it's marked complete, the held tokens are released to your token balance. You can then spend those tokens on care for your own pets or buy more as needed.

Yes. Once you're connected through a request or proposal you can message each other from the Messages area to arrange the details.

You can use core features for free. Some premium features may require a membership. You can view options and upgrade from the Membership page.

Token purchases and memberships are billed securely through our payment provider at the price shown at checkout. We don't store your full card details.

Token purchases and membership fees are generally non-refundable except where required by law. Tokens already in your balance follow the cancellation/refund rules for bookings.

Open Account → Edit profile to change your details, or Change password to update your password. Changes save instantly.

We use profiles, reviews and the in-platform token system to keep bookings transparent and accountable. Always keep communication and payment on the platform, and contact support if anything seems wrong.

Reach out to our team any time using the contact details on our website and we'll be happy to assist you.