Terms & Conditions

1. Who We Are

Homies is a community marketplace that connects pet owners with other members who can help care for their pets. We provide the platform and the token system; we are not a party to the care arrangements made between members and we do not employ care providers.

2. Eligibility & Accounts

• You must be at least 18 years old and able to enter into a binding agreement.
• You agree to provide accurate information for yourself and your pets and to keep it up to date.
• You are responsible for activity under your account and for keeping your password secure.

3. Tokens

Tokens are the platform's internal credit used to request and pay for pet-care services. The following terms apply to tokens:

• Earning & buying — you may receive tokens at signup, earn tokens by providing care, or purchase tokens through the platform.
• Spending — the number of tokens required for a booking is calculated from the service and the dates selected. You must hold enough tokens to submit a request.
• Holding (escrow) — when a request is created, the required tokens are reserved from your balance and held while the booking is active.
• Release — held tokens are released to the care provider once the service is marked complete and confirmed.
• Refunds — if a request is cancelled or a proposal is declined before completion, held tokens are returned to the requester in accordance with our cancellation rules.
• No cash value — tokens have no monetary value, are not legal tender, and cannot be exchanged for cash, transferred to other members outside the platform, or redeemed except where required by law.
• Expiry & changes — we may set token pricing, signup bonuses, and reasonable expiry rules, and may change them with notice.

4. Memberships & Payments

Some features may require a paid membership. Membership fees and token purchases are billed through our payment provider at the prices shown at checkout. Unless stated otherwise or required by law, payments for memberships and tokens are non-refundable. You are responsible for any applicable taxes.

5. Bookings & Member Conduct

• Requests, offers and proposals create arrangements directly between members.
• Care providers agree to look after pets responsibly and as described in the booking.
• Pet owners agree to give accurate information about their pet's needs, health and temperament.
• You agree to communicate respectfully and not to harass, deceive or endanger other members or their pets.
• You agree not to arrange payment or bookings off-platform to avoid the token system.

6. Reviews

Members may leave reviews after a completed booking. Reviews must be honest and must not contain unlawful, abusive or misleading content. We may remove reviews that breach these Terms.

7. Cancellations & Disputes

Cancellation of a booking returns held tokens to the requester according to the rules shown at the time of booking. If a dispute arises between members, we may, at our discretion, help mediate and decide how held tokens are released or refunded. Our decision on token movements within the platform is final.

8. Prohibited Use

You agree not to misuse the platform, including by:

• Attempting to manipulate, exploit or defraud the token or membership systems.
• Creating fake accounts, listings or reviews.
• Uploading unlawful, harmful or infringing content.
• Interfering with the security or operation of the platform.

9. Suspension & Termination

We may suspend or close accounts that breach these Terms or that we reasonably believe pose a risk to members or pets. You may close your account at any time. On termination, unused tokens may be forfeited where permitted by law and subject to any pending bookings or disputes.

10. Disclaimers & Liability

The platform is provided "as is". We do not guarantee the conduct of any member or the outcome of any booking. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms excludes rights that cannot be excluded under applicable consumer law.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes take effect means you accept the updated Terms.

12. Contact Us

Questions about these Terms? Reach us using the contact details on our website.